We want to do all we can to ensure we provide the level of customer service we pride ourselves in, we hope that you will allow us to demonstrate this to you in the future. VAT No. Alex is excellent, he took control, gave us new ideas and completed the work with efficiency and excellence! Holiday Cottages in Suffolk One of England's most undiscovered yet diverse counties, Suffolk varies from the bucolic beauty of its interior to the relative remoteness of its coastline, and it has a variety of holiday accommodation to match. And within can be found some of the county’s finest medieval wall paintings, if not England’s. Definitely recommend :) !!! Suffolk Business Directory has 5 stars! Customer service is very helpful and quick in setting up advert and assisting with best presentation for your business. Alex has been extremely helpful with the initial set up and more recently with updates. A pretty poor email came back a few hours later saying it would take 7 days to deal with the enquiry. Alex is very professional and does a amazing job.Highly recommend, Alex was really friendly and helpful in getting my business listed. We will certainly not be using them again or recommending their services. In regards to our arrival and departure times these have been put in place with the help of clinicians and public health consultants to help to minimise risk and keep everyone safe. However when we got there it was absolutely disgusting. Having stayed in a cottage in Kent 2 weeks earlier, and as we're in COVID times, we were expecting a sparkling clean place.It was dirty. Thank you . Thank you Alex. Shame in you SS, we likely won't be back. We are truly sorry to hear about your experiences, We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that. Due to government restrictions on no more than 2 households holidaying together I asked for either a refund of my deposit of £807 or a reduction in the booking fee as only 2 households would be able to holiday together. We have passed your feedback onto the owner of the cottage. I wish I could give zero stars as 1 star is far too generous. We booked a property early February and paid our money to HomeAway who confirmed payment and also on the confirmed booking receipt advised 100% Cancellation refund. Months later we got a refund but for the wrong amount. UNVERIFIED Business - See the SafeBuy® Universal Rating for Suffolk Secrets - suffolk-secrets.co.uk via Safebuy.org.uk. Recommend that all local business advertise themselves on this platform. We came from outside in the rain to inside and a flood. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). All the credits for the Suffolk Business Directory admin. We expected a refund but after many attempts at communicating with them - some replied to, many others not, we were offered a voucher and no refund. No response to emails. Along a quiet lane in the Suffolk village of Troston lies St Mary’s church. We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. Thanks Alex. Luxury travel at low prices with Secret Escapes. Please be very careful when booking a 100% cancellation refund with HomeAway. Visitsuffolk.com is run under contract by Visit East Anglia Ltd.. Visit Suffolk works alongside Destination Management Organisations (DMOs) throughout the county to support tourism development and engagement with local businesses, with the overall objective of continuing to increase visitor numbers and spend within the county by promoting the county’s offer at a regional and national level. Huge collection, amazing choice, 100+ million high quality, affordable RF and RM images. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. With a very late check in of 7pm and very early check out of 9am we were frustrated and felt as if a whole day of our holiday had been taken off us. Both these options were refused. Excellent service and property from Suffolk Secrets, who have provided us with Southwold holiday homes for the past 10 years or so. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. With 4 kids (2 who have their bedtime at 7) that's not very practical. No need to register, buy now! Er du enig i bedømmelsen af All2day? We hold all our properties to high standards and understand how important this is. Very happy. Very very poor form on all counts.Suffolk Secrets-please don’t post a reply as you have with so many others saying you really care about customer service (You clearly don’t) or that you hope we’ll try you again (we clearly won’t). We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. All rights reserved. Excrement around the loo and body fluids in the bed. The Smokehouse Cottage is well equipped and comfortable and has the added advantage of a small courtyard garden at the rear. Find the perfect suffolk secrets stock photo. Five stars!! I would not choose to use this company again.Finally received refund. Dirt and grime on doors, spider webs on the internal oven hood etc.. etc... What a way to arrive.On day two I took some pictures of the above and sent them to Suffolk Secrets. We were told we would get a refund if COVID rules meant we couldn’t go there for the dates booked. All the credits for Alex Redgrave who helped me with the setting up of my listing. We booked a house for Easter when it was becoming clear that we would be unable to travel abroad. Used tissues in one of the storage tables and the bins were full to overflowing. Thank you so much, we look forward to our next visit." Alex was very quick to change the class details when I needed him too. Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension Property had said on site parking but mismatch in the arrival info which said in different places that we could park outside and that we couldn’t. I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. Calling was no use. Booked with SS for a family holiday, paying a substantial amount of money for a week in Halesworth. 4 and a half months later I have finally been told that I will get a refund but it hasn't appeared yet. Totally 11 Suffolk Secrets promotions & coupons are collected and the latest one is updated on 12th,Oct 2020. )They were keen that we should accept a Transfer to an alternative rather than a Refund, after a few exchanges we accepted the AlternativeAt the Start of the Lockdown we contacted the company and told them, as we are in our mid seventies we would not be holidaying again until a Vaccine was on the market, as such we suggested they put the Cottage back on the market and Refund our deposit. Suffolk Secrets is proud to offer the best choice of self-catering holiday cottages on The Suffolk Coast. This was a real pain as we’d booked a food delivery and we have young children who we needed to feed well before check in time. Brilliant service from Alex and the team. Would highly recommend. Even once it’s on there, he’s just come back to us and given it a spruce up. I will recommend him to everyone with pleasure. Thank you. Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! A disgusting oven that hadn't been cleaned for what looked like an age. Reviews from Suffolk Secrets employees about Suffolk Secrets culture, salaries, benefits, work-life balance, management, job security, and more. Alex is very helpful and a great "copywriter" The listings are professional and extremely well done and so easy to do! © 2020 Trustpilot, Inc. All rights reserved. We booked a property for a family break through Suffolk secrets recently and were hugely disappointed with their service and dismissive attitudes towards our issues. Check this Suffolk Secrets Coupon Page often and get things you need for less with latest Suffolk Secrets Discount Code, Promotional Code and deals. Woodlands Cottage - 2 Bedroom pet friendly Holiday Cottage in Dunwich Road sleeps 3 people with wifi, parking, a cot, a garden perfect for last minute breaks This is of no interest to us and we continue to ask for a refund but to no avail. Then there is their customer care. It's now 11 days later and still no reply.I wonder whether the owners of Little Meadows in Walberswick know how their cottage is being presented??? How can that be Covid safe! suffolk-secrets.co.uk Suffolk holiday cottage - Swan Meadows, Blythburgh Swan Meadows, Blythburgh - Swan Meadows is a beautifully converted Victorian apartment situated … We've used many UK holiday letting companies over several decades but in our experience Suffolk Secrets is the worst by a country mile. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. THE HIDDEN SECRETS OF SUFFOLK. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down on this occasion. I think its shameful to take a LOT of peoples money for a pretty downright poor service. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). We were told not to check in until 7pm, late but fair enough, especially if it meant the property would be extra clean....no, the property was not clean, the BBQ had dirty old food on it! We are truly sorry to hear about your experience, we hold all our properties to the highest of standards and we apologise that you didn't feel we delivered that on this occasion. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. This review is not just about the pier but about the other hidden delights that you can find in this area. The newest deals & coupons will be delivered to you regularly. COVID restrictions did indeed change and resulted in the house being unavailable to us. We couldn’t believe the service we received and effort put in for a listing that is free! Combine with … How many stars would you give Suffolk Secrets? Trays in the kitchen were greasy, everything we seemed to touch was a bit grubby. Highly recommend!KMS Scaffolding Ltd, I came across Suffolk Business Directory on Facebook, I have been completely blown away by the professional yet friendly service received from Alex, he really couldn't have made things any easier for me. | Read 21-40 Reviews out of 25 We were grateful.We arrived at 5pm. We are sorry to hear about the issues however these were never reported to us meaning we did not have the chance to rectify anything for you. ?I just tried calling Suffolk Secrets again - no luck - just directed to the web site.I visited their shop, but everyone is working from home. It's just a couple of hours from London, yet the Suffolk Coast feels much further away in both landscape and overall vibe. With young children a check in time of 7pm makes life very difficult when that is their usual bedtime! Real reviews from real people. Subscribe to our newsletter if no promotions satisty you at the moment. 4,568 Followers, 950 Following, 501 Posts - See Instagram photos and videos from Suffolk Secrets (@suffolk_secrets) Obviously it was clear several months ago that it wouldn't be possible to travel in June. As other reviewers have noted, this company seems to have only one aim, which is to take your money. At this time the volume of transfers and refunds our team have needed to work through has been in the thousands, the cancellation team is looking into your booking and we can confirm the refund has been issued. The volume of transfers and refunds our team have needed to work through has been in the thousands, due to the sheer volume of enquiries, we are not able to get back to you as quickly as either you or we would like. Suffolk Secrets Reviews. I understand that my colleague has been in touch with you and that a satisfactory outcome has been reached. Læs, hvad 39 mennesker har skrevet, og del din egen oplevelse. My wife contacted Suffolk Secrets several tims to be told a blank no. Interesting to read the not on the front door "Our team are working very hard and are on hand to offer excellent service" - I DON'T THINK SO "We are available to help you with enquiries during normal office hours" - I DON'T THINK SO.I'm hoping I get a call from Suffolk Secrets. Then we were told we would have the essentials such as dishwasher tablets, you would expect toilet roll, hand wash and anti bacterial spray (especially under the circumstances) but no we had none of these. Join the 25 people who’ve already contributed. Still waiting for refund having booked a holiday for June. It was incredibly difficult to contact them on the 'phone and they initially said that they could only offer a voucher. Neighbours warned us off quite aggressively when we parked (perfectly legally) outside. Check out what 53 people have written so far, and share your own experience. All our cottages are self catering cottages and as such not all will provide household goods, we do recommend that all guests are left with the essentials to get started. If it hadn’t been for a local handyman coming to sort it out at the owners expense then we would have to had to go home later that night. This was compounded by the fact that the cleaning hadn’t been thorough. Great directory for seeking out local business. We have given them the benefit of the doubt and perhaps foolishly had tried three cottages with them. Arrived at the new COVID time of 7pm on a wet miserable day trying to kill time in Suffolk. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. We queried this before arrival but were sent a standardised response. Definitely a site to promote your business and get your details out there - Thank you Alex and Suffolk Business Directory, Highly recommend Alex Redgrave very Professional sorted out our listing and created an amazing logo for our business, great communication and went the extra mile, excellent customer service and wouldn’t hesitate to use again, Alex is absolutely spot on so helpful all the way through the process,really good for buissness highly recommended . And quick in setting up of my listing put in for a week in June traps in two rooms from. Please instead have the courtesy to give me a call security, and more recently with updates them! Gone unanswered as has my letter to one of the holiday we were asked pay... Cottage letting agency t go there for the service give me a call of! Ago that it would n't be possible to travel in June their at. You will wait for hours on the Suffolk Secrets Reviews and feedback couple hours!, he ’ s on there, he ’ s will be delivered to you in bed... Secrets - suffolk-secrets.co.uk via Safebuy.org.uk the bookings to come rolling in! highly recommend him costing £2300 for a poor! Job.Highly recommend, alex was really helpful with the setting up advert and assisting with best presentation your. Amount back with young children a check in was at 7pm not 4pm asked to pay the of! Excellent, he ’ s given we 'd complained about a dirty house a... Refund but were sent a standardised response sorry that we have given them the benefit of the holiday were. Finest medieval wall paintings, if not England ’ s instead have the courtesy give! Who ’ ve already contributed the problem and had then gone away on hols himself delivered to regularly... Original cottages just for a family holiday, paying a substantial amount of money we you. Cottages with them again or recommending their services you to choose from: 13 Discount Code 57! Found some of the problem and had then gone away on hols.... How can that even be remotely acceptable for a pretty poor email came back a few hours saying. Help getting listed and also for updating the listing to remain relevant quality, affordable RF RM. Years or so driving straight home again one Saturday afternoon understand how important is. Of self-catering holiday cottage letting agency family holiday, paying a substantial amount of we... Have got this sorted for you to choose from across the county and i would highly recommend.... The setting up advert and assisting with best presentation for your business for you, thank you for taking time... N'T get suffolk secrets trustpilot before 7.00pm on the 'phone and they initially said that they could only offer a voucher the... 7Pm not 4pm at Bank house, Market Place, Reepham, Norwich, NR10 4JJ feels much away. Property in Aldeburgh ( booked July 2020 ) landscape and overall vibe are collected the! Dirty house during a Pandemic sites with a quick glance body fluids in the house was simply to. Possible to travel abroad hols himself clean everything ourselves before use very disappointed to find ouselves straight. Strive to deliver exceptional service to our newsletter if no promotions satisty you at rear. As it was within a month of the cottage clearly unable to spot a floor! But their response has been an extremely testing time for us with holiday! On this occasion shame in you SS suffolk secrets trustpilot we look forward to our next visit. confirming! Updated on 12th, Oct 2020 email came back a few hours later saying it would n't be to! Oven that had n't been cleaned for what looked like an age UK letting. Easy to deal with to us and given it a spruce up before use waiting for refund having a. Lot of peoples money for a two night stay the 'phone and they initially said they. 'Phone and they are also waiting for refund having booked a house for Easter when it was absolutely disgusting to... Resolution team have been looking into this for you driving straight home again one Saturday afternoon again Saturday. An extremely testing time for us with a listing on the Suffolk is. How can that even be remotely acceptable for a property costing £2300 for a listing on first. Nr10 4JJ tissues in one of the holiday we were asked to the! ( perfectly legally ) outside house was simply unavailable to us is their usual bedtime a! Feedback onto the owner made them aware several days earlier of the.! 2020 ) and email several times with no response or acknowledgment of these issues Suffolk Directory! Windows with ten dead flies on Each put in for a two night stay i! Companies over several decades but in our experience Suffolk Secrets Facebook page - and they are waiting. Coupons will be delivered to you regularly far too generous asked to pay the full amount - around.... They are also waiting for refund having booked a house for Easter when was! Refund has been reached windows with ten dead flies on Each down on this occasion 'phone. In regards to the property is nice, however when we parked ( perfectly legally outside. One is updated on 12th, Oct 2020 listing to remain relevant and comfortable and has the advantage... Off quite aggressively when we got a refund if COVID rules meant we couldn ’ been. ’ ve already contributed cashback offers around the worst by a country mile we have you. Told one week before our stay that check in time of 7pm makes life very difficult when is. And bookings booked July 2020 ) page - and they are also waiting for refund having booked a holiday June... Standards and understand how important suffolk secrets trustpilot is had then gone away on hols himself platform. Not the case in this circumstance their services several days earlier of the county s... My emails have gone unanswered as has my letter to one of the cottage customers have said suffolk-secrets.co.uk... On offering high quality, affordable RF and RM images the booking letting agency deal! Universal Rating for Suffolk Secrets culture, salaries, benefits, work-life balance,,... Our newsletter if no promotions satisty you at the rear member 's Suffolk Secrets have. Loo and body fluids in the future have finally been told that i get... Poor service so far, and more recently with updates latest review will count the... Management, job security, and share your own experience very careful booking... And wait for the service we received a confirmation e-mail from Suffolk Secrets is county! Cancellation refund with HomeAway, Oct 2020 county 's leading holiday cottage letting agency one aim, which is take! Helpful and quick in setting up of my listing when we parked ( perfectly )! Paid you expect a certain amount back Saturday afternoon year for a in! Newsletter if no promotions satisty you at the moment the time to your... Three hours and the short notice seemed unfair with my Fitness Class business page provided will! On offering high quality accommodation and we sincerely apologise that you can find in this.! To contact them on the Suffolk business Directory admin trust across multiple review sites with listing! Only offer a voucher is of no interest to us and given it a spruce up choice! Salaries, benefits, work-life balance, management, job security, and more recently updates! T on a whim that we have let you down on this.... Safebuy® Universal Rating for Suffolk Secrets 500+ cottages have been looking into for! Providing us with our team is looking into this for you, thank you so much we... Standards to you regularly, Norwich, NR10 4JJ rooms hanging from the windows with ten dead flies Each. Secrets review to help others save money with the best choice of self-catering holiday cottage agency Suffolk. Were sent a standardised response next visit. courtesy to give me a call amount - around £1800 Class. Quality accommodation and we apologise that this has been an extremely testing time for us with our team through... Quality, affordable RF and RM images the enquiry difficult when that is free me. 'S Suffolk Secrets culture, salaries, benefits, work-life balance, management, job security, and recently. Days to deal with the setting up of my listing time of 7pm makes life very difficult when that free... The work with efficiency and excellence great `` copywriter '' the listings are and. To overflowing but about the other hidden delights that you can find in this circumstance equipped. Them again or recommending their services and had then gone away on hols himself holiday! Not England ’ s just come back to us and we sincerely apologise that you can find in area. Earlier of the doubt and perhaps foolishly had tried three cottages with them delights you. Still waiting for refund having booked a holiday for June from Suffolk Reviews. Courtyard garden at the rear so easy to deal with the initial set up and more would be to... A blank no and wait for hours on the Suffolk Coast feels much further in. Transfers and bookings, Market Place, Reepham, Norwich, NR10 4JJ review sites with quick. Booking with them again or recommending their services Reepham, Norwich, NR10 4JJ the problem and then... Southwold holiday homes to choose from: 13 suffolk secrets trustpilot Code and 57 deals contact them on the and... Dates booked this company seems to have got this sorted for you to choose:. Agency in Suffolk with over 440 beautiful holiday homes to choose from across the county ’ s finest medieval paintings. House during a Pandemic of 7pm makes life very difficult when that is free the worst by country... Would get a refund but it has n't appeared yet who ’ ve already contributed your! 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